Smart Card Pin Prompt Missing Pin Field in Google Chrome

Smart Card Pin Prompt Missing Pin Field in Google Chrome

Problem

Using Google Chrome for accessing Common Access Card (CAC) enabled website and the PIN prompt does not have field to enter the PIN into. 
 
Google Chrome is NOT the recommended browser for use with DoD issued CAC cards, especially for use with DoD Enterprise Email due to its inability to use S/MIME (Secure/Multipurpose Internet Mail Extensions). More information can be found at Microsoft Support Website.

Solution

In Google Chrome add and enable the following Chrome Extensions.
  • Google has published a helpful article on this matter:  https://support.google.com/chrome/a/answer/7014689?hl=en
    • Below is how the referenced add-ins appear in chrome://extensions/ once installed.

    Still need help? Contact IT
    1. E-mail it_support@survice.com
    2. Use chat window located on this page
    3. Submit a ticket from our support page
    4. Call 410-273-7722

      • Related Articles

      • How to View CAC Certificates Without ActivClient

        Problem SURVICE IT removed ActivClient middleware from SURVICE issued laptops but don't know how to verify, or view my Common Access Card (CAC ) certificates and their usage without the referenced middleware. Solution Go to and select the Windows ...

      • Common Access Card (CAC) Access to Defense Enterprise Email Help

        Problem CAC works for some sites, but not for email. Error code 500. The problem is likely a provisioning problem that SURVICE IT will be unable to resolve.  Solution Contact the responsible agency. Most will call DISA.  Defense Information Systems ...

      • Microsoft Application Repeatedly Prompting for Password

        Problem Onsite at a SURVICE location, or currently on VPN, and Office is repeatedly prompting for password. Solution Exit all Microsoft applications. Launch Credential Manager. Go to and select Windows Start . Type Credential Manager in search box. ...

      • S/MIME Issues With My .mil CAC

        Problem I have lost the ability to open encrypted messages from my DoD Enterprise Email (DEE). Symptoms You can no longer open encrypted emails in Outlook on the web (OWA) for your email ending with .mil. When opening a signed email in Outlook on the ...

      • How to Turn On the From Field in OWA (Outlook Web Access)

        Log into your OWA. Select Options from the upper left corner of the webpage. Select See all options from the drop-down menu. Select Settings from the left menu frame. In the lower left frame Message Format of the Settings dialog, within the Mail tab, ...