S/MIME Issues With My .mil CAC

S/MIME Issues With My .mil CAC

Problem

I have lost the ability to open encrypted messages from my DoD Enterprise Email (DEE).  

Symptoms

  1. You can no longer open encrypted emails in Outlook on the web (OWA) for your email ending with .mil.
  2. When opening a signed email in Outlook on the web (OWA) for your email ending with .mil, you see a message indicated an S/MIME error.


Solution

  1. At this time, we do not have a resolution. 
  2. The entire DoD is moving to this Office 365 environment.
  3. Each organization will be a ‘tenant’ and will have its own Program Manager.
The Tenant is the container for items of your Organization such as users, domains, subscriptions etc…
  1. SURVICE Engineering IT had a ticket in with Defense Information Systems Agency (DISA) and this appears to be a known issue that can only be resolved on the server end.
  2. Updates to this issue will be posted here.

SURVICE IT is providing the following guidance to ALL affected employees.

According to the Government, only government domain and Azure government domain joined devices will have the ability to encrypt/decrypt email.
Still need help? Contact IT
  1. E-mail it_support@survice.com
  2. Use chat window located on this page
  3. Submit a ticket from our support page
  4. Call 410-273-7722


    • Related Articles

    • Common Access Card (CAC) Access to Defense Enterprise Email Help

      Problem CAC works for some sites, but not for email. Error code 500. The problem is likely a provisioning problem that SURVICE IT will be unable to resolve.  Solution Contact the responsible agency. Most will call DISA.  Defense Information Systems ...

    • Smart Card Pin Prompt Missing Pin Field in Google Chrome

      Problem Using Google Chrome for accessing Common Access Card (CAC) enabled website and the PIN prompt does not have field to enter the PIN into.    Google Chrome is NOT the recommended browser for use with DoD issued CAC cards, especially for use ...

    • How to View CAC Certificates Without ActivClient

      Problem SURVICE IT removed ActivClient middleware from SURVICE issued laptops but don't know how to verify, or view my Common Access Card (CAC ) certificates and their usage without the referenced middleware. Solution Go to and select the Windows ...

    • I Need to Set up Email on a New Phone

      Problem You got a new phone, or you are setting email up on your phone for the first time and you received an alert that your phone is in quarantine.  Device Quarantine Solution Email it_help@survice.com with your device information and confirming ...

    • Run InstallRoot

      Run InstallRoot 5.5 from your desktop. Double-click on the InstallRoot icon  that appears on your desktop. Two "New certificate store discovered" display screens (one for Firefox and one for Java) MAY launch while loading, select Yes for each. Close ...