Run InstallRoot

Run InstallRoot

Run InstallRoot 5.5 from your desktop.

  1. Double-click on the InstallRoot icon  that appears on your desktop.
  2. Two "New certificate store discovered" display screens (one for Firefox and one for Java) MAY launch while loading, select Yes for each.

  3. Close the tutorial that displays by selecting theRed X.
  4. If there is a red X next to Install ECA Certificates, click the red so that it turns into a green check.
    InstallRoot

  5. Select Install Certificates button and allow it to run. (Should happen in seconds.)
  6. The tool will display the list of certificates installed. Select OK.
  7. Close the program by selecting the Red X.
  8. When prompted to save changes select Yes.
Still need help? Contact IT
  1. E-mail it_support@survice.com
  2. Use chat window located on this page
  3. Submit a ticket from our support page
  4. Call 410-273-7722

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