Reauthenticating Office suite after 365 migration to GCCH.

Reauthenticating Office suite after 365 migration to GCCH.

Problem

  1. A user has their old credentials cached and can't authenticate to the new GCCH tenant space.
  2. User can't access any Office products/can't log into office on desktop. 

Solution

Go to: https://portal.office365.us/ to begin signing into your new Microsoft Office account. (THIS MUST BE DONE FIRST)

Launch and Sign Out of Desktop Microsoft Outlook  

  1. Launch Microsoft Outlook.
  2. Select File.

     
  3. Select Account, located in the lower left corner.
     

  4. Select Sign out located under your username/email address.


  5. Close and X out of ALL Microsoft Office applications. 

Remove Old Microsoft Account From Laptop

  1. Go to and select the Windows start icon. 
  2. Type Settings.
  3. Launch Settings for the system.
  4. Select Accounts from the left frame.
  5. Select to expand Access work or school, to see connected accounts. 
  6. Disconnect all accounts that are not survice.local (Connected to SURVICE AD domain.
    1. Select the drop-down to the right of each account to be removed. 
    2. Select Disconnect and follow the prompts to confirm.

Begin the NEW Micrsoft Experience


Repeat these steps for MS Outlook and for Teams
  1. Relaunch the desktop application (Teams or Outlook) to begin the NEW sign in experience.  
  2. Users should expect to see the following dialogs with the latter of them displaying overtop the first one.
     

  3. Select "Sign in with X.509 certificate." and follow normal YubiKey sign-in steps.




    You may be prompted repeatedly to set up the Microsoft Authenticator app. "Usually," if you press skip this step for now, it will stop annoying you "eventually" and never bother you again. It does take a few times before it gets the hint.
  4.  The Stay signed in to all your apps dialog will display. Select the OK button. 
    This process may take up to five minutes. 
     
  5. If all goes well, you will be met by the You’re all set! dialog. Select the Done button. 


  6. Users will be back to the initial dialog that was originally covered. Select the Sign in button. 
     

Got the Something went wrong error?
Contact SURVICE IT. They know what to do.
​

Activate Your Office Subscription

Not everyone sees this.
  1. Enter your SURVCE email address.
     
  2. Select the Next button.
  3. It is expected that users will be met with two warnings. Select Update now. 

  4. Select Continue at the next dialog.


    Please wait while Microsoft closes some background applications.  


  5. Wait a few moments then relaunch Outlook, which will advise you that Updates were installed. 
  6. Select the Close button from the Updates were installed dialog and Your privacy matters dialog.  
Now Outlook will begin updating.  
Outlook needs to restart one more time. Please close and reopen Outlook again. 
 

Still need help?
Contact IT and use online portal services until a SURVICE IT professional can get to you.
  1. Go to: https://support.survice.com or email It_support@survice.com to put in a ticket. 
  2. Go to: https://mail.survice.com to use your email on the web. 
  3. Go to:  https://gov.teams.microsoft.us/ to use your new Teams account.  
  4. Go to: https://portal.office365.us/ to use all of your office applications. 

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