How to View CAC Certificates Without ActivClient

How to View CAC Certificates Without ActivClient

Problem

SURVICE IT removed ActivClient middleware from SURVICE issued laptops but don't know how to verify, or view my Common Access Card (CAC ) certificates and their usage without the referenced middleware.

Solution

  1. Go to and select the Windows Start  icon.
  2. Type Manage user certificates and launch the Control Panel Manage user Certificates.
  3. Expand the folder Personal.
  4. Select the folder Certificates.
  5. Usage is indicated in the Intended Purpose column as shown in the illustration.
  6. To view a certificates information, double-mouse-click the certificate.
Still need help? Contact IT
  1. E-mail it_support@survice.com
  2. Use chat window located on this page
  3. Submit a ticket from our support page
  4. Call 410-273-7722

    • Related Articles

    • S/MIME Issues With My .mil CAC

      Problem I have lost the ability to open encrypted messages from my DoD Enterprise Email (DEE). Symptoms You can no longer open encrypted emails in Outlook on the web (OWA) for your email ending with .mil. When opening a signed email in Outlook on the ...
    • Run InstallRoot

      Run InstallRoot 5.5 from your desktop. Double-click on the InstallRoot icon  that appears on your desktop. Two "New certificate store discovered" display screens (one for Firefox and one for Java) MAY launch while loading, select Yes for each. Close ...
    • Reauthenticating Office suite after 365 migration to GCCH.

      Problem A user has their old credentials cached and can't authenticate to the new GCCH tenant space. User can't access any Office products/can't log into office on desktop. Solution Go to: https://portal.office365.us/ to begin signing into your new ...
    • Common Access Card (CAC) Access to Defense Enterprise Email Help

      Problem CAC works for some sites, but not for email. Error code 500. The problem is likely a provisioning problem that SURVICE IT will be unable to resolve.  Solution Contact the responsible agency. Most will call DISA.  Defense Information Systems ...
    • Smart Card Pin Prompt Missing Pin Field in Google Chrome

      Problem Using Google Chrome for accessing Common Access Card (CAC) enabled website and the PIN prompt does not have field to enter the PIN into.    Google Chrome is NOT the recommended browser for use with DoD issued CAC cards, especially for use ...