How To Resync IOS device with Intune

How To Resync IOS device with Intune

Problem

User needs resync their Mobile device to Intune after migration. 

Solution

Contact SURVICE IT at it_support@survice.com before you begin. They will reply that your account has been set to a ready state.

Delete Old Profile and re-enroll. 

 Be certain to have completed a Mobile Device User Agreement (MDUA) on file. 
Depending on your version of IOS, your screens may vary slightly. 

Remove Your SURVICE Account and Profile

  1. Launch Microsoft Authenticator.
  2. Select your SURVICE account.


  3. Select the gear / settings Icon in the top right.


  4. Select Remove Account and Select "All apps on this device ".


  5. Launch the settings app for your iPhone.

  6. Navigate to General > VPN & Device Management


  7. Select the SURVICE management Profile.



  8. Select Remove Management > Remove and enter your Device passcode to confirm the action.

Enable New SURVICE Account and Profile

  1. Launch the Comp Portal app. 
  2. Select the "Sign in" button shown in blue, and Sign in using your SURVICE email (firstname.lastname@survice.com) and password.
          

  3.  Select the "Begin" button in the bottom right of the screen, initializing the Intune setup process. 
          

  4. Continue through the setup process, until you are able to select your device type. This will include reviewing the terms and privacy policy. 
    (On the privacy information screen, review the list of items that SURVICE can and can't see on your device.)
         

  5. Install the Managment Profile.

  6. Open settings and click the "Profile downloaded" tab at the top of the screen. 


  7. Install and Trust the Management profile. Note- This will require you to enter your iPhone's password. 
     

  8. Head back to the Company Portal app and select "Done" ending the setup process. 
 This work profile is secure and allows you to utilize SURVICE Certificates.
Outlook and Teams will auto install within this work profile within 15-60 minutes
When you have completed the steps and are receiving email on your phone, contact SURVICE IT by replying to the email you received from SURVICE IT with the "go ahead." 
Still need help? Contact IT
  1. E-mail it_support@survice.com
  2. Use chat window located on this page
  3. Submit a ticket from our support page
  4. Call 410-273-7722, Ext 299

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