BeyondTrust Support on IOS Device
Problem
SURVICE IT has requested to provide remote support on your IOS mobile device.
Solution
- Go to your device's app store
- Locate the BeyondTrust Support App
- Install the BeyondTrust Support App
- Launch the BeyondTrust Support App
- The app will prompt for the site address. Use bts.survice.com
- The SURVICE IT support professional will need to provide you with the session key
Once the representative joins the session, the chat dialog appears.
Some users may see a pop-up indicating an Agent is requesting to view your screen. Select Accept to proceed.
- Select the screen recording icon, highlighted in the illustration.
- Select the Start Broadcast selection
The SURVICE IT Representative can see everything on your screen. You can end the broadcast at any time.
End the screen broadcast
- Select the red bar displayed in the upper left corner of your screen.
- Select Stop on the Screen Broadcasting prompt.
Some users may end the remote session in an alternate manner.
- Return to the BeyondTrust app
- Select the red box containing an X in the upper left corner of the screen
- Select "Yes" on the bottom of the screen to confirm.
Still need help? Contact IT
- E-mail it_support@survice.com
- Use chat window located on this page
- Submit a ticket from our support page
- Call 410-273-7722, Ext 299
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