BeyondTrust Secure Not Presenting a Machine As Online

BeyondTrust Secure Not Presenting a Machine As Online

Problem

A SURVICE IT Administrator has informed you your machine is showing up as offline, and has asked you to run "BeyondTrust Fix". 

Solution

Screens may appear slightly different depending on the versions and personalizations.

  1. Go to the desktop and select the windows icon, opening the start menu. 
  2. Within the start menu, search for software center then launch the app. ( The search bar is outlined in yellow. )
      
      3. From the applications screen, Locate or Search for "BeyondTrust fix". 
      
      4. Using the "Install " or "reinstall" button, run the app. (This should only take a few minutes to run)      
      



    • Related Articles

    • BeyondTrust Support on IOS Device

      Problem SURVICE IT has requested to provide remote support on your IOS mobile device. Solution Go to your device's app store Locate the BeyondTrust Support App https://apps.apple.com/us/app/beyondtrust-support/id488264551 Install the BeyondTrust ...

    • Cancel Requested Leave

      The Pending Leave Requests section of Employee Work Schedules displays the status of leave requests. Use this section to cancel leave requests that have not yet been approved. To cancel a leave request, complete the following steps:   Click   Time & ...

    • Update Global Address Lookup (GAL)

      usmc.mil DoD Enterprise Email account users must do GAL updates on a govt/DoD site. af.mil DoD Enterprise Email account users must do GAL updates within the Airforce portal (www.my.af.mil). milConnect's My Profile feature moved on May 20, 2021. To ...

    • How To Setup Microsoft Outlook and Teams on an Android Device Using Intune

      Problem User needs to have Outlook and/or Teams setup on their android device using Intune. Solution Users must have completed a Mobile Device User Agreement (MDUA) on file. Depending on the version of Android, screens may slightly vary. From the ...

    • How To Resync IOS device with Intune

      Problem User needs resync their Mobile device to Intune after migration. Solution Contact SURVICE IT at it_support@survice.com before you begin. They will reply that your account has been set to a ready state. Delete Old Profile and re-enroll. Be ...