BeyondTrust Secure Not Presenting a Machine As Online

BeyondTrust Secure Not Presenting a Machine As Online

Problem

A SURVICE IT Administrator has informed you your machine is showing up as offline, and has asked you to run "BeyondTrust Fix". 

Solution

Screens may appear slightly different depending on the versions and personalizations.

  1. Go to the desktop and select the windows icon, opening the start menu. 
  2. Within the start menu, search for software center then launch the app. ( The search bar is outlined in yellow. )
      
      3. From the applications screen, Locate or Search for "BeyondTrust fix". 
      
      4. Using the "Install " or "reinstall" button, run the app. (This should only take a few minutes to run)      
      



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